SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://kidshopedia.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

J***a

9 Nov 2019

Verified Buyer

Suit, as in the photo. Only the material is a little slippery, but it looks like cotton.

H***n

24 Oct 2019

Very cute! Quality is surprisingly great, doesn’t have a cheap feel to it at all. The bow is more of a banana yellow than the golden yellow that is shown on the picture but it still looks great and matches the little pineapples well. Shipped on time as promised!

N***s

23 Oct 2019

It comes very well packaged, I ordered a 70 for baby 4 months, it was accurate, it's very nice, I love it, During the delivery the Ali page had taken me the package as Roque had already received it and send msg to the store and he replied that the package was still on its way, that I didn't worry that if I 'd get there and that's how it was, I am very grateful for the seller's response and kindness so quickly and for the good quality product, I certainly recommend the seller and product.

Customer

beau et rapide

C***n

9 Oct 2019

Very cute! The fabric is a little darker than the promotion picture. The fabric is not stretchy. Really fun for a hot summers day.

F***z

30 Sep 2019

Very nice enchanted arrived early and very good quality i recommend

30 Aug 2019

I gave 5* but I was not happy with the size. I got size 3T(110cm) for my 2,5y old girl. she is 90cm and it was very small. Luckily, it fit perfectly to my 1y old girl,she is 76cm. Material is very nice and pleasant to touch. good product. I suggest the store.