SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://kidshopedia.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

A***a

11 Oct 2019

Verified Buyer

Very beautiful, arrived very quickly in Brasil, Brasil only mail, brazilians knows kkkk. Worth buying, very beautiful.

V***a

10 Oct 2019

Everything came on time! Quickly enough in the nizhny novgorod region! I liked it very much! Thanks to the store. I recommend!

L***a

9 Oct 2019

The product is very beautiful cotton is pleasant to the body, delivery 3 weeks to tatarstan, the store is good, ordered the size 24 months to the daughter 1.8 months dress just and the shoes are also back to back, waist wide something you need to come up with probably sew a satin ribbon, on the dress when unpacking saw the stain, opened the dispute, the seller promised to return 100 rubles.

M***h

5 Oct 2019

The dress is the same as in the picture. Length 37 cm, width in the chest 22. She took for a 3-month daughter, a droplet is too big. Cotton fabric + elastane-pleasant to the touch, the seams are neat, the bow is glued. the slippers are large, probably for 9 months. delivery of the week 3. very good set for this money.

A***k

1 Oct 2019

Very cool outfit, ordered but a new year's photo shoot, and just for a holiday to dress your daughter. Exceeded all my expectations, even more than. We in december will be 5 months, now we are 3 months old, height 63 cm, weight 6300 kg, we are not much, but large, the size took on 9mp in the photo i think you can see, that it is almost just, a little big and the pain itself is long. Although, took on the basis of reviews specially more, but did not guess. Yes, it's okay, i think we'll still be in it on ng.

T***a

26 Sep 2019

The dress is wonderful!!! Bye, my fastest order. Ordered september 15, received september 26. Thanks to the store for the promptness. Everything is sewn neatly, no threads, nothing sticks out anywhere. We are now 10 months old, height 74 cm, took the size of 18 m. The village is free, the sleeves are about 1 cm stock, the belt is free, but it suits me completely. Booties with a margin of about 0.5 cm.

R***r

24 Sep 2019

It came within a month. The dress is stunning, very beautiful. I recommend.

E***a

28 Aug 2019

Before mo 4 weeks shipping, quality is excellent, 100% cotton, it pleases! The size grid corresponds!!! But 24 m is most likely for a one-year-old child, and in general it all depends on the size of the child! Definitely recommend!!! Bright red color, fire!!! Chiffon soft, the seams are well processed, smooth!