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Product Details
Customer Reviews (20)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (20)
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Great .. i love my little loulou will be delighted I recommend without hesitation. Thank you to the store
Thank you for the shoes, looks exactly like in the picture & description, nice colors, very light
Cool, but missed with the size, on the leg 15 cm large, for the next year, on the insole 18 cm, the sole is foam, glued neatly, there was a smell, but in 3 days almost weathered, my son likes, I recommend to buy
отличные, легкие, соответствуют разменной сетке, подходят на широкую ногу. я и ребенок довольны. спасибо продавцу. доставка быстрая
Огромное спасибо продавцу!!!В первую очередь за быструю доставку!Пришло четко ко дню рождения сына!И ,конечно,за супер-качественный и красивейший товар!
Классные кроссовки, лёгкие ребёнку понравилось,материал верха ткань, приклеены хорошо.
Crosses liked, there is no foreign smell, the size matches
Nice sneakers, light. In size consulted with the store, 18.5 cm recommended to take 31 size, but I decided to take 19 cm (32 size), as a result large! 1.5 centimeter stock. Put on another insole until they lie. They like the son.
Funny sneakers, the baby is happy. A little bigger, quite a little bit, took our size 33. The store sent 27.05 and came to Kamchatka 30.06 tracked.
Sneakers of good quality. With the size just did not guess. Turned out to grow. They smell bad. The child is happy.
Came without delays, for three weeks. Easy, the child liked. On foot 17.6 cm size 30 just, there is a small stock.
Sneakers are good, light, odorless. On the size of 28-29 took 29, were small. Without insole butt. Reordered to 31. Let's see...
I order the second time and remain satisfied, the quality is good, the store helped to pick up the size.
the shoes is good and my son love it ❤❤❤❤❤❤❤❤❤❤❤ thanks. store for the communication.
The size of the foot 21,5 cm still about 1 cm turned out to be a stock for growth. Despite this, they do not fall off their feet: comfortable, light, bright.
Good sneakers, I recommend the daughter delighted delivery to Tatarstan 3 weeks.
Arrived after almost 2 months but worth the appearance. Are stunning. Are Anda 27 that dresses so much. My son to a 25 is there veins very well.
arrived after one month, very soft, nice. Just have some smell.
Ordered 3.04, 4.04 sent, 16.04 received in Moscow region. Excellent sneakers, high quality, light weight, size matched, easy to wash, noses do not spoil (skate), much better skin and leather. Put on orthopedic insoles. The child is happy.
The order came in general mega fast :) The quality is excellent, the glue does not stand out anywhere. No sharp smells. We all liked it. Thank you! Recommend for purchase!