SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive in less time at the right, good service☺️☺️
It came quickly. Ordered on august 30, it came on september 24 to moscow
Good quality
I loved the very good quality and the perfect size
Amazing costume. Very beautiful and stylish. Material-dense cotton. Quality is factory. On a large girl of 3 years old, height 93 cm, the size approached perfectly. Delivery to paris is fast. We wear with great pleasure. Thank you!
On the growth of the daughter 104 cm and weight 16,5 kg i took the size of 4 t. Tables with the size of the nominal for this kit is not present, so i took the usual size for us and did not lose. the shirt is boiling white. In front there is a print in the form of girl's features and a bow is sewn from the same fabric as the shorts. Sleeveless t-shirt does not have. The neck is o-shaped, shallow. The material is most likely a cross of cotton with synthetics, with the predominance of the first. The fabric is pleasant to the body, it will shine through the lower t-shirt and stretches well. the shorts are held at the expense of rubber on the belt. There are no additional fasteners. Also there are belts made of basic material. the legs are wide and look lush after ironing. The material is very similar to cotton, does not stretch. The fabric is thin, light and slightly translucent. the delivery to belarus took a little more than 3 weeks. Track tracked all the way. The kit was packed in an individual package.
One of the most successful acquisitions from this store. Very stylish and quality kit. I advise!
Real cotton, sewn perfectly, threads do not stick out. Color as picture. The size is really not small.
The fabric is linen, but the size was large. The height of 110 jacket is very long and wide in the shoulders. On growth
I arrive in less than a very happy month i haven't opened it yet to prove it to my niece