SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The set is super, but the thread is very much, the overlock continues the fabric is over already, and the thread kilometer stretch, it came very cute without defects. For size 1,5 bought 24 months, the length of the dress is 42 cm. On the tag for some reason 12, asked the store 12 is the size of 24 months from him, but the dress for 1,5 is not less, the quality of the dress itself superrrr!
Shipping fast! Dress is very beautiful
The dress is awesome! Additionally ordered a collar and knee pads for a complete set. In size, i can not say anything yet, they took it out. But in appearance and in 6 months it will be normal. Fabric tight hb knitwear. A skirt made of guipure, under it a light petticoat. After washing nothing sat down.
Nice dress. Sewn perfectly. There was a smell, but after washing it disappeared! We will buy from this store more!
just perfect and fast delivery thank you store
A good set, took a size of 12, but it's definitely not 12, but less. We're 8.5 now, only. The dress itself is wide and the sleeves are long and wide, the vest is good.
A wonderful set. The fabric is natural, pleasant. On the dress there is a cotton lining. There was no foreign smell. A little protruding threads, but they are easy to trim in 10 minutes. Ordered july 11, received august 1. I recommend
More than beautiful! I put the dress on a reborn doll.
Two weeks in the moscow region. The dress is cute, delicate, the quality is good. The petticoat is cotton, lace is dense, the color of the dress is as in the photo. Product recommend singing stars uniquely!!!
Thrum treatment is inverse little kids easy but still had than just look four ^ ^