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Product Details
Customer Reviews (10)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (10)
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As usual you always deserve 5 stars, recommended store who always does his job, good luck
Most common payta. in the reviews, the jacket is called it, even funny. cotton with thin fleece and lining jersey. size corresponds. the color is paler than in the photo, as if a little shed) the child is 80 cm with a margin.
Good sweatshirt. I thought that inside fleece, it turned out-no. As in the photo.
I liked the jacket, everything is fine: and sewing, and fabric, and design. Many thanks to the store!-I order here constantly, because everything is always perfect!
Delivery this time is very long. Item as usual of excellent quality. I think to order one more such.
Bike is just super! I bought 2. a little small. Double. One of the layers is insulated with fleece.
The quality is excellent. Very beautiful blouse. Corresponds to the description. Thank you to the store. I recommend to buy.
The sweatshirt is not bad, but do not expect that it is straight wahuuu what is warm. (i needed a warmer of course-we put a turtleneck under it on a bike) i did not understand what is with the size, asked the chinese-but he went to ignor! as a result, took the size 3 (measured the back of our sweatshirts, the back size of the chinese in the table gives) for a child 1,8 months. Height 86 cm. The sweatshirt is straight with a good margin (that's how i would say that it's a height of 92-98, the ass closes completely.
I love this store! Excellent quality and fast delivery in 3 weeks to siberia. look at the wrong side, i shock all the seams inside the lining with a thin insulation and hb. In size, if the t-shirts 3 us just then the sweater is bigger, but not critical, still small in size. Thank you store! On the growth of 95-100. Pay attention to the picture of gold-plated moments, can someone critical.
Delivery is very fast 2-3 weeks to yekaterinburg. track is tracked. The quality is very good, cotton, the seams are even, the threads do not stick out, the fabric is pleasant, odorless. Recommend store and product