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Product Details
Customer Reviews (10)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (10)
Average Rating:
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The dress is warm, my daughter really likes
Good
The dress is beautiful, but I advise you to take a bigger size! Consulted with the store, what size to take on a girl with a height of 116 cm (although in fact the daughter is somewhere 113 cm)-he advised 6. it was necessary to take all the same 7 or 8. 6 with such growth completely without stock-like a mini dress or tunic with leggings to put on. In the butt! We wear a little like a dress and we will wear leggings, like a tunic, if we climb. The cuffs are beautiful, but when I put on my daughter, she began to scream that she was a prick, in general it was not convenient. So the cuffs were released immediately and allowed to dress for dolls. In general, the dress is good, but you need to take more!!!
The dress is beautiful, qualitatively sewn, as in the picture, the size corresponds.
The bestido is perfect i arrive very raheard in time for my daughter's birthday, she's pressive with him, i'm delighted with the purchase.
veryyyyyyyyy cute and very good quality
Wonderful, knitted dress. saturated, bright colors. on the cold season the most that. delivery month to moscow. Thank you.
Very beautiful, warm and elegant dress. It came within a month. Thank you to the store, did not communicate with him. There was no need, i recommend this store, or rather a dress. I think the granddaughter will be happy. Took on growth. I think that the next winter will come in handy, if, of course, the look does not lose :))
Lovely dress, i ordered size 1 for 11 month old baby and it looked super, only the sleeves left him long, but nothing that can be fixed, the matter is wonderful thick wool for the cold, i loved it.
The dress is very high quality, warm! I'm as happy as my mother!