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Product Details
Customer Reviews (10)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (10)
Average Rating:
5 out of 5
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Ten points. The skin is soft, high-quality. No smell. Just class. Thanks to the store.
Fast shipping. It looks a little on the wide side but I guess that leaves extra room for a sweater to be put underneath as a option.
Beautiful karteczka, size 4 T fit for Polish 116-122.
The jacket is very cool. Order 18 m. Now we are 11 months old and it is very large, by spring and autumn will be just under the sweatshirt. From quality in delight. I did not even think that such a good quality would be a jacket. No smell. Delivery less than a month. The parcel was combined with the rest of the parcels that I had) I recommend unequivocally!!!!
Dazzling. My daughter two years old והזמנתי me size 18 month sitting good
Cool but bigger very much. 80 size fits really year for 2
The quality is good, the seams are neat, the zipper is unfastened without problems. For this price-a good option
I liked everything, the jacket is very stylish. Sewing is good, though thin, for a warm autumn and spring the very thing. I ordered the size grid, but unfortunately we now have a large jacket, although it is written 80. A lot is not small))) thank you, the store.
The quality is excellent, came quickly, in the stated period, for height 87, weight 13 kg size 90 slightly larger. Thank you very much store!
Delivery to kiev exactly a month. Not tracked. The store is polite, answered all questions. 12 m is 80, we are a bit too big (the growth of the child is somewhere 77 cm now), but for the autumn with a sweatshirt will be excellent, also for the spring will be enough for sure. As written more, this should be taken into account! In general, i'm happy with the purchase! Looks good, sewn neatly, does not smell, the accessories are in place. Except that crumpled, came just in a package, i think straightens. The material is not bad, but not the highest quality. For such a price just a bomb! Already anticipation of a stylish guy in the autumn))