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Product Details
Customer Reviews (8)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (8)
Average Rating:
5 out of 5
5 out of 5
5 stars (8)
4 stars (0)
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1 star (0)
Description corresponds. The doll is very beautiful, the hair is thick, the curls are one to one for envy of any girl. The clothes are sewn very qualitatively, the threads do not stick out, the bandage on the head is flexible, it inserted a wire, will keep the shape. To the touch the doll is made of soft material, pleasant to the body. There was a small smell, after washing the smell as never happened. I advise everyone. My daughter watches with interest for 5 months, tries to drag her hair. In general, the purchase is worth its money.
It's just lovely!!!! such a pretty doll!!! With a cute face! handles, legs move! you can insert a pacifier! delivery three weeks to Tatarstan, excellent! Gift to my daughter turned out amazing! thanks!!! The smell is only from the hair, weathered. and the doll itself is excellent, odorless
Beautiful Doll. Thank you very much to the store. Good sales.
The parcel was ordered on December 7, came on January 8. The doll is great! My daughter is happy! Came the doll in the bag, not crumpled, no bald.
The package came more than a month and the face crushed I was able to straighten the face by pulling the hair slightly Thank God it's arrange thank you to the store very pretty the doll I love 5 stars
Doll is beautiful :) as comes hair are flattened, but easily is uformować, lest was cool Busz on head. Ordered 11.11.-dotarła 25.11. Recommend
Love love the doll! Super cute, can’t wait for my daughter to see it, its a Christmas present so she hasn’t seen it yet. Fast delivery, 7 days to UK. Arrived in perfect condition. Love the outfit and hair. Thank you.
love this little doll. hair comes flat but just puff it up. my girls gunna love it and I ordered in advance so it was here for xmas. did take over a month delivery to UK.