We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive well within time. Same as pictures
Cute and like described. Some minor "beauty" mistakes but okay (see photos). Smell chemically but will hopefully wear off after airing for some time. All in all satisfied compared to price. Shipping fast about 2-3 weeks to Switzerland.
Small soft and pleasant smell. Wonderful toy antistress
As to the description
The goods came whole, the form takes quickly.
Thanks. My dother is happy.
Love the alpaca. Lol, “Jumbo” description. The rainbow colouring is cute. It arrived quickly .
It came that I ordered, without problems and damage, it was done very neatly, I bought the best friend as a gift, I think she will like it.
все отлично
son muy bellos, lo único que demoró mucho en llegar pero están lindos
almost 9 weeks to the netherlands. very cute with strong smell. daughter likes it. squishes nice and soft.
В живую цвет не очень яркий. Ребёнку понравилось. В восторге.
oh my goodness, so cute. exactly as described, highly recommend
Produkt szedł długo, zamówiony 01.05. doszedł 27.07, odpowiada opisowi, ładnie pachnie, oprócz bardzo dlugiego czasu dostawy , jestem zadowolona
I love it, it's very nice and come well. I'm happy with the purchase.
Not too slow rising and not too fast just right. Also the pink is white by mine, but still cute. Took 2 months to get here.
communication with store was excellent. rainbow unicorn is very cute and squishy.
The article came in damaged. But the store sent another
Cool toy, soft, pleasant to the touch, after the squeeze returns to the original shape, smells of candy. Delivery by month
Norms