SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://kidshopedia.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

I***a

26 Sep 2019

Verified Buyer

▶️ Order is satisfied, aki elephant. Good dense, high-quality sewn overalls. ▶Since i was used to the fact that all chinese is small, for a 4-month child (6500/64 cm) i ordered a size of 9 m. And not lost. The photo shows that it is too big, but not critical. That is, you can wear without problems, and there is a stock for the future. ▶️ A couple of words i will tell those who swear that this is synthetics: ladies, teach the matchstick. Fleece is synthetic, pure polyester, which perfectly keeps the heat. Nothing prevents under it to wear a cotton suit/body. ▶️ Conclusion: to buy i recommend unequivocally. I advise you to take at least a size larger than your current one.

M***o

24 Sep 2019

Perfect! Buy again without questions… THE fabric is 100% polyester. THE size is as the indication, is not small. Super fast.

Y***h

23 Sep 2019

Very high quality, good overalls, took for the winter, i think it will be just. Thank you, store recommend.

E***n

21 Sep 2019

The overalls are good, the size of 9 m-74 turned out to be back-to-back barely stretched at us height 70 cm, weight 9 kg. In quality everything is fine, after washing did not sit down, dense, does not smell anything. Delivery to the moscow region very quickly-weeks two-store recommend! The goods too!

Customer

17 Sep 2019

The goods are of excellent quality. delivery by mail to moscow month with a small. came three orders in one, so without tracking. a warm body made of fleece with a fleece. the pocket is real. threads do not stick out, there is no smell. i recommend. color as picture. took for 12 months, but judging by the appearance a little small-74 will be the most.

E***a

I buy a second one. the first (9 m) pink with a hare was attributed from 6 to 9 months to a height of 70 cm, remained unchanged, the same soft, without pellets. now took 12 m, stock + 3 cm. it is a pity that there is no more growth. very beautiful! thank you! compared to another suit with a hood (18 m), the same store, of the same material, the length of the body 44 cm does not differ at all.

A***a

23 Aug 2019

Good combezik, nice! Delivery to orenburg 8 days. In some places, threads stick out, but not critical, synthetic material. As for the size, i can not say anything, because we have not yet been born) but in experience with the first child, they are small for 3 months. But in three years stores could count the measurements. More that pleased, it's a label, it's not a shame to buy a gift!