We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Better than expected
Havent given it to my daughter yet but it looks really well made and I’m excited!
Perfect. Great detail and my daughter delighted. Size 6 for 4 years.
Very nice well packaged and presented Disney stickers as a very nice gift
Very pleasantly surprised by the quality of the product. Neat packaging clean finishes short delivery time
Totally perfect
Exactly what I expected. Dress really pretty… advice to take at least one size larger. Timely shipment and fast.
Cute very good fabric
For a girl of 6 years, height 120, weight 30, ordered 10 years, the village is perfect. Order from 15.10 received 06.11. The dress is beautiful. The girl is delighted. The store promptly sent, for which Thank you very much and for the gift Thank you, I wish you luck.
It is very nice and has good quality.
Fast shipping arrive in a week. It has good finishes and well finished. The size I took it big for fear of it coming small but it matches the size so from you'll have a pretty big time. The store sent stickers as a gift. Thank you!
The dress came in a nice plastic wrapping with zip,which you can use again to store the dress. The materials used for the making of the dress are excellent and is sewn perfectly. In overall, i am very happy with my purchase,the dress is exactly as pictured!!! I totally recommend the store, not only for the products, but also for being very helpful during our communication! Thank you very much!!
The pretty suit. But tracking the nefarious package. That's why I wouldn't recommend it. He was too late for birthdays.
Looks very beautiful looking, my daughter is there super happy with it!
It's beautiful!
Very beautiful, received in a little less than a month. Small downside the size, it may be too small.
Very happy!! It arrived quickly (Canary Islands), I found the quality incredible with regard to the price. Surprised and happy!
Good quality, great sizing, I’ve got the rapunzel dress in 2T for my 2 year old, fits perfectly. I got the frozen dress in 3T which seems a bit smaller compared to the other dress. Package comes with a cute gift as wel. Would definitely recommend this store. Package arrived in NL within 3 weeks.
Absolutely beautiful! Very fast shipping! Thank you!
The dress is very beautiful and shipped very fast. Thank you I will buy dress from you again