SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://kidshopedia.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

R***r

28 Oct 2020

Verified Buyer

Very cool backpack, everything is placed, things, documents, a mixture, diapers, diapers. Very convenient. I recommend the goods and the store.

F***l

16 Oct 2020

3rd time that I buy this bag to give as a present. Great quality and lots of space.

D***V

13 Oct 2020

The parcel came to Vladimir region for 21 days, of which 9 were at customs. The bag is good, dense. Before its filling for a long time, so I can not say anything on the capacity, but it looks like a roomy. Zippers are all working, the accessories are reliable. There is no smell, somewhere there are strings. The only negative on the side of the back is an incomprehensible spot, which the store clearly saw. Unpleasant, it is not known whether it will be washed. And so I recommend the goods.

S***s

6 Oct 2020

Backpack of excellent quality, I did not expect. The material is dense, not flimsy. Internal Department also very pleasantly surprised, tight pockets, I thought there would be thin departments, but no. Very satisfied with the order

Z***z

25 Sep 2020

I’m impressed of the quality! Ordered it last week, and recieved it today! Super super happy with it! The material is good, strong and it looks just like the original! Thx!

J***a

15 Sep 2020

Iki Vilniaus keliavo 3 savaites. Krepšys fainas. Labai kokybiški užtrauktukai, skryreių daug kokių reikia IR nereikia, supakuotas buvo tvarkingai jokių defektų nebuvo.

Customer

9 Sep 2020

Fast delivery from Belgium. Great product. I recommend.

B***r

6 Sep 2020

Excelente Produto. Qualidade top. Recomendo por tudo. Entrega super rápida. Menos de 30 dias chegou ao Brasil. Vendedor Top.

M***g

24 Aug 2020

First impression that bag is actually quite roomy and much bigger than the anello which I have. It has many compartments. Front pouch has insulation inner lining for keeping baby bottles cold/warm. And at the back top zipper is a pouch to perhaps keep your phone and perhaps passport even. The bottom zip compartment opens up and you have access to what is in your bag. Inside the bag has lots of compartments and is lined with waterproof material.

F***e

12 Aug 2020

Excelente qualidade, corresponde às expectativas. Conforme descrito no anúncio. espaçosa e prática

A***a

22 Jul 2020

The goods came to Cheboksary in 10 days, which was very surprising. The bag is cool. Sewing excellent, locks all workers, not tight, do not get stuck. I did not regret what I ordered. I recommend to all moms. Seller in good faith. My camera just distorted the color. In reality, it looks brighter. Therefore, I can safely say that the photo of the store corresponds to reality.

P***a

13 Jul 2020

D***d

10 Jul 2020

Loved! The bag is beautiful! Arrived super fast! Put a cushion for shooting. Put water bottle 5L to have a sense of size. Super worth!

2 Jul 2020

Delivery month to Yekaterinburg, packed in zip package. The quality is super, very spacious and comfortable! Recommend!

M***a

Bag is identical like in the picture, great color. No smell at all. It is really big and spacious.

V***r

The backpack is just super! Delivered quickly. A lot of pockets, not even expected! There is a small marriage-on the pockets for bottles does not stitch one stitch, but I think it is nothing wrong. There was an unpleasant smell, but the night on the balcony and the smell as it did not happen) overall the backpack liked it very much!