We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came somewhere in two months. Quality is good.
Steep monocuma, XS what kind of material, but soft. Sewn well, threads do not stick out. Delivery fast, shorter than 100 monohrenes out of 10.
I find it amazing! There is nothing wrong with it!
Misiek very cool.
The goods are very satisfied. It came for 3-4 weeks.
Came quickly, my daughter is delighted
I like it!
Super product!
Chic monocuma, but the spout is a bit uneven. It's not a problem, I like it like that
It's been 14 days. Mishka is very cool, I think the daughter will be happy.
The toy came clean [I already got it) as ordered 25 cm. Threads are not where do not stick out. Almost as in the photo :)
Beautiful incredible perfect astonishing. This is totally an epic poggers moment.
Good product, came in fast, really soft and cute !! Just came with a bit of dust but nothing really disturbing. Would recommend !! :D
Came fast enough. For a week and a half about, for which the store thanks a lot. The toy is well stuffed, the only seams on the Pope did not agree.
Very nice and soft plush, just as it comes out in the pictures.
Very cool Monokuma! Nice fabric. There was a thread, but it's not scary. Recommend!
Seems really great sewn. Plush is soft. Just it should be packed more carefully, it was just in one plastic bag with no protection. Came quickly.
I have a new friend-this is a monocuma. Thank you to the store, who turned out to be very nice, and the store. The truth behind the line is wavy. Maybe so, but it still does not interfere. I put 5 stars✨
SO CUTE ITS JUST LIKE THE PICTURE I WISH I GOT THE BIGGER ONEE
Cosplay by Kakashi, brutal majeure, who will become hokaga, is offended, makes selfies and much more it's all about this steaming cool