We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is perfect. It's come very fast. The family is just as big as the original ones. Very complete sets.
it was very quickly !!! thanks a lot!!! i love it
Top received on time. Conform to description! I love
Fast shipping, well packed, will gift :) recommend
To Moscow, the order took three weeks. For their money, great toys. Hands and legs are mobile, the head is also spinning, but tight. Stroller on the photo original Sylvanian Families (not included in the delivery).
Like the original Sylvanian Families but for less than half the price. I'll ask again.
Lovely animals, the quality is like the original, though the box has changed, but this is not a store's fault but rather Mail, the delivery is super fast, the quality of toys is at altitude.
The box came very crumpled. The box is small, it only has 2 large rabbits. Small rabbits in a separate bag, moved already itself. Clothes are much inferior to silvanian, but for such a price for a 6-year-old child an excellent gift.
Excellent! Arrived super fast (less than 2 weeks)
el mejor vendedor! la entrega rápido, seguimiento y descripción exacta
Quality is very good .. very fast in delivery 9 days only .. I loved it .. and I place a new order soon.
Very beautiful bunnies, the daughter is delighted, The house was bought separately. The Bunnies came before the time limit with delivery plus. We bought for 666 R, we have a family in stores from 2000 tons. R.
Happy girls!!!. Absolutely recommended... super fast delivery.
Shipping fast. Bunny Super. Only the box crumpled.
Delivery to St. Petersburg for about 3 weeks (during quarantine), the order was packed in a separate package, the box is crumpled that it is possible, I learned from the reviews in advance (took rabbits for my child, the box was not needed). The figures are neat, pleasant to the touch, the coating at the primary inspection is strong, moisture-proof, body have points articulating back, front paw, head, clothes removed, sewn neatly, decorative buttons are sewn well, behind the Velcro. Trademark samtomle family, Chinese analog of Sylvanian Families, on the internet there are articles compared to both products.
Bought on April 22, delivered on May 20, Price 2000 for three families! They're just super! Packed normally, the box is all Mint, but it's not important. Toys of good quality.
Quality is above all praise. Delivery is two weeks. Super rrrr!!
Very pretty little animals arrived in 20 days and in perfect condition. They move their arms and legs so they can sit the dolls and they can be removed from their clothes.
Exactly like the original! Recommended I will certainly repeat! I arrive early even in the middle of pandèmia
Very good toys, clean, legs-hands are moving. The clothes are only stitched by Kevo, but that's what I thought. The seam itself, so it's not a problem) the packaging is good, but the boxes themselves are a little bounty, which is also not critical for me because they did not take for a gift. Arrived very quickly 18 days to the Perm Territory