SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://kidshopedia.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

A***v

23 Sep 2020

Verified Buyer

Very narrow rise, what would be to dress a child has to do a dance with a tambourine! Quality is good! Suitable for a narrow leg!

I***v

21 Sep 2020

The sneakers are great.

E***h

11 Sep 2020

Cool quality sneakers. Soft. All bright. Led Bomb

D***a

10 Sep 2020

Very satisfied with the purchase. 23 size is according to our 23. Soft and comfortable. They look great. Delivery about 2 weeks.

A***m

5 Sep 2020

These are so cute! Also arrived in like 2 and a half weeks to the United States!

B***n

4 Sep 2020

Livraison ultra rapide en mois d’une semaine ! Chaussures très mignonnes je recommande !

C***a

31 Aug 2020

Za ta cena jest ok , długość wkładki róż 15 to 12 cm. Nie ma brzydkiego zapachu.

E***a

26 Aug 2020

очень классные! дошли до нн недели за 3. на 7,5 месяцев ребенку подошли.

M***m

23 Jul 2020

So cute, am satisfied. Items came quickly, thanks a lot.

K***a

21 Jul 2020

Кроссовки супер! Качество на твёрдую пятерку, продавец умничка отправили в день заказа, до М.О. дошли за 10 дней. На кроссовках указан 16 размер, по стельке 12 см, дочке на 7 месяцев даже с запасом)

A***a

13 Jul 2020

качество супер! резиновая подошва, замша и кожа зам. прям оправдали все мои ожидания, я думала хуже будет! супер

10 Jul 2020

I arrive x Well, I liked them, just a few paint details

T***a

Excellent sneakers. On the foot of 11 cm, just right, with a small margin, just for the summer. Light, comfortable. For the first steps, that's it. On the leg look very neat. The store suggested which size is better to choose. Delivery took less than a month to Peter.

C***i

26 Jun 2020

I love thank you very much to the store he was communication

K***k

Delivery to Nino OBL a little more than a month. They look very decent, soft and beautiful. The sole is solid, the insole is soft inside, the Velcro fastener + rubber bands. The size is slightly larger than the claimed, almost 15 cm on the outside, we are too big for a year, we will wait when it grows by CM