We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
amazing, true to size and great quality
WOW amazing shoes,very warm and soft. Thank u very much
Everything came quickly. Quality is good, until worn... the store put a set of stickers as a gift
Very beautiful shoes.. Fall very spacious. I go they still even one poosje preserve :-)
Sneakers delivered to Smolensk for 6 days. I ordered the size 22, but the crossover is clearly bigger. Suitable for autumn-spring, not winter. The sole is sinking. The first impression is good, let's see how they will be in the sock
Whole beautiful first loop anklets!
Very nice shoes, and fine lined on the inside.
Fantastic! Very good quality and workmanship. Fast delivery. Recommend!
I love I did not take the right size but sava I can't wait for it to wear thank you to the store
Excellent sneakers, as always in this store
I buy a second time that says quality. The quality is super, in the photo the first ones that took 2 seasons, one of them is at the cottage all the time in the mud. The baby's feet are warm, always dry, washed well, sorry not to wash, sfotcala while the time was there, or I'll forget
Gorgeous, warm, not heavy, the sole bends well, the child's leg was wide worried that it would not fit, but everyone is wonderful. On the girl 9 months on the leg 11,5 cm ordered 2, 5.on the insole written 18 size. have stock good came quickly. A week before Bryansk, took from the dentist. Initially ordered 3,5 but the store said that they do not malomerit, all in size and sent 2,5 so is. All wishes the seller took into account, Communicated throughout the delivery. the goods were tracked until the end of arrival. as a gift put stickers)
Boots are excellent, the size grid corresponds. The store umnichka, asked to change the size, reacted immediately and measured. Fur artificial, but look good, on cool autumn weather. On photo size 5.5
Goods відповідає description, shvidka delivery through Nov poshtu
So pretty! And good quality! Fast shipping! Still big on her, can't wait until she fits on these shoes! Thanks store!
Same gới pictures. Ngừoi sale very enthusiastic
Nice and soft. But stitches are visible on some places
Качество хорошее. Товар соответствует описанию. Размер соответствует таблице. Выглядят очень стильно. Подойдут на прохладную весну или тёплую осень. Товар пришёл быстро, трек-номер отслеживался, с продавцом не общалась.