We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
Delivery to Germany 2 months. Warm, beautiful shoes, as in the photo, the color is blue, bright. Stitched qualitatively, there is a cord for tightening on the leg. The size corresponds. the fabric is gentle, dense. The size up to a year will exactly go. Paid 146r. Thank you.
Loved, beautiful! Recommend
Thank you very much) the goods arrived on time, the goods correspond to the description)
I already dispute oder because my parcel didn't came 60 days but today(65days) came my parcel. sorry store because you already dispute proposes accepted but can you tell me how can pay your cost & this shose High quality products value for money thanks seller HIGHLY RECOMMENDED PRODUCTS
Slippers came quickly. The child likes) the only thing that we now like. In the photo, shoes without a sock. Child 1,2, foot 12 cm. I think we won't get in soon. It is not clear why the store indicated the high cost of the parcel. Bought for $2,54
The size corresponds to the description. Booties as in the picture, very soft and warm :)
Delivery is fast, 3 weeks. Booties are beautiful, soft. A little wrinkled when sending. As everyone writes not for the winter, but for the autumn-spring. For a child 2 months with a margin. On the sole if you measure booties about 12 cm. There is an adjustment of the strings on the child's leg.
Love. Very comfortable and warm.
The parcel went a month to the stavropol territory. Slippers were well packed. Slippers are soft, pretty. Since they lay sideways slightly wrinkled, and there is a small drawback in them, the cut of the fabric, on the slippers turned out different pattern is certainly not critical, but still as different. And so i'm very happy especially for such a price. I recommend