We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sneakers as in the picture. Very beautiful. I ordered the size 25, they were not available, I had to take 26, and of course they are big to us. 26 size-insole 16 cm. The order was sent a month after I ordered, because of the new year in China and coronavirus. Came for that very quickly, within two weeks. For that respect.
Description accurate, feedback helped when choosing goods. On the Russian 24 times. ordered 25, approached 100%. Bright, soft. There is a little smell, but we believe that we will fade. Purchase satisfied.
The goods are good, the sneakers are light, they took on growth (the child is now 1,11). Very cool look, thank you! Walked month
For 2 years, size 23 is great. Soft, beautiful. Thank you. Look stylish
Very satisfied!!! Design, quality, size-5 +! The main size is straight clearly 15,5 cm on the insole!
Sneakers correspond to the description, there is but a minus one sneaker is badly glued and a black small strip is not washed
Came quickly, ordered in early December, received in early January. Took on growth. My daughter liked it. Cute, made not bad, but the materials of deshic oilcloth, in the photo look more expensive than live.
The appearance is normal, such as in the photo, the smell is barely perceptible, but I alas did not like the quality ((((cheap material completely. Cheap and bad. If I saw them live not in the photo I would not buy. The photo looks beautiful, but the quality is full of shit (((someone likes them, but I'm not delighted with them, I will not advise you to decide yourself
Excellent crumbs, the length of the insole is 15,5 cm. Look cool, very soft. Strong nakton heel seems to me, but the child did not complain, himself asked to wear them.
Good quality, corresponds to the price, all as in the photo. Before SPB was 1 month. (Packing could be made stronger)