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Product Details
Customer Reviews (10)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (10)
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At 62 cm and weight 6300 slightly large (4 months) but we need it for the new year. And this is another 3 months. It will be just!
The dress really liked it, I ordered 18 m for height 76, the village is good, there is a small stock. Delivery sooo fast, only 12 days to ur
Beautiful dress, daughter 11 months (height 74 cm), ordered the size for a year, a little with a margin, by the year will be just)
Beautiful dress, loved it!! Bought a wedding… Will be beautiful!! Color exactly .. My daughter has 5 months and size 12 months was a little big Not very But was expected… Will use nearly 7 so will be the ideal size. Arrived with 19 days, faster than imagined. Thanks to… Recommend.
Many thanks for the delivery, the dress is beautiful, after I dress my granddaughter for her birthday (year), I will add a review.
I received it yesterday, thank you.......but it took tooooooooooo long... I love the dress
Excellent dress, all the seams are even, nothing sticks out, everything came quickly in yakutia. ordered for growth.
Dress super!!! A little thread stick out on the bow in the tent, but it's not critical. The bow was sent separately on a pin. Color and description match. Delivery is fast. Very satisfied with the purchase!
The parcel to st. petersburg was almost a month, the dress as the husband said: zykanskoe! The product corresponds to the photo, the bow on the pin with plastic clasp, the skirt consists of 3 layers (tulle with embroidery, the fabric of the dress and cotton petticoat), after washing did not shed. I am happy with the purchase, i recommend the store.
With this dress i was also not lucky. Sending and shipping fast. But the dress again with the marriage. Red with blue dots all over the dress. Behind the seam and zipper on the back with marriage. And the color is not the same as in the photo. In general, of the two dresses i ordered, both with marriage. I was very upset by this situation. I had to buy dresses in the store for the child. I wanted to save and it turned out as always. After opening the dispute, the money was returned the next day. For which thanks to the store and aliexpress.