SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://kidshopedia.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

S***n

31 Oct 2019

Verified Buyer

Received quickly. Thanks

G***i

I really liked the goods good.

M***o

28 Oct 2019

the baterfly is not the same color that I order but is beatiful

K***y

12 Aug 2019

Are beautiful but both 3M that 24M does not change anything. A nice cotton though sin for size..

H***a

20 Jun 2019

The dresses came very quickly. I ordered june 8 and 20 already received in the mail. I ordered three pieces of all different sizes, but as a result they are all alone in one, which is a little frustrating. The color of one of the dresses was supposed to be blue, but it turned out to be green. What is interesting on the fabric all three dresses are different: red tight jersey, green with a pear thin jersey, green with a flower in a small hem. What still came to me size i do not know, took on 12, 18 and 24, most likely it's 18 if not a very large child.

V***h

4 Jun 2019

Came relatively quickly. Everything is as described. They are from thin cotton jersey, ideal for hot summer. The appliques are really cute, well made. Recommend.

K***a

1 Jun 2019

Excellent dress, light and soft fabric. Stitched well, nothing sticks out anywhere. The print is stitched well. I ordered the size of 2 t for height 86, the dress was short. As a dress we will wear when we grow up and as a tunic/shirt.

K***k

20 May 2019

Excellent light knitted dress. But at 24 m exactly does not pull. A maximum of 86 cm. The same store has a dress with mickey, with x b skirt for 24 m much more. So it is necessary to specify the length of the product before buying from the seller.