SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He's arrived in three weeks. Finita halftime jacket, very nice to touch
It's fine but it's very pretty. Small size for 3 year old boy size 5
Delivery fast-2 weeks. Thin jersey, quality is good. The tag shows the size 130. On a child with a height of 110 cm sat just right. I thought to order a larger size, but i did not guess. And so everything is fine, i recommend.
Hello everyone) go to the channel awokado pl, and you can see a detailed overview of clothes with fitting) the sweater is super, came very quickly, about 10 days. Brought the courier. It is thinner than i thought, collects all the dust on itself, but it looks super! In the photo my son, height 116 cm.
I really liked the jacket for quality, the seams are all even, well stitched no threads stick out the smell is missing marking indicated 130 for 6 t jacket on the child 4 years old with a good margin of the store recommend all 100% delivery very fast!!))))
The jacket is excellent, fully corresponds to the description and photo, for a child with a height of 103 ordered for a height of 110, the jacket fell in size, with a small margin. Delivery is fast, less than 2 weeks to the tyumen region, 15.06 ordered, 29.06 parcel was already at the post office. The quality is good, the fabric is soft and pleasant, the color matches, the seams are even, the threads practically do not stick out. I recommend.
Description compatible, wzięłam two pieces for four and two Latka. Son height 116 size + 6 T is slightly on stock, son height 98 size + 4 T also slightly on stock. Just for autumn and spring. You can wear in cold days as a blouse, but not sweatshirt. Thin material, just in time for touring seasons. Recommend salesman
The blouse is just super!!! I recommend to everyone! Child 1year 9mes weight 15 kg height 91-took size 4 t height 110. It came perfectly and there is a stock. Stitched perfectly. That's exactly what i was looking for.
Fast shipping. Ordered 21.04 took 08.05. Height indicated 130. After fitting i will add a photo. Very satisfied with the order. Good, neatly sewn thing. Thin, light. Thank You
Excellent thin hoodie. I took the size of 2 t, for 2 years came to the butt. Delivery to bashkiria two weeks. Thank You