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Customer Reviews (20)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kidshopedia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidshopedia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (20)
Average Rating:
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Good quality toys, there is no smell. I advise the producer.
Очень хорошие игрушки для купания. Почти все хорошо покрашены, только у одной игрушки взгляд слегка упоротый. Игрушки легко нажимаются, ребенку будет легко это сделать самому. Ребенку понравились. Пришли быстро на отделение Новой почты.
Very nice, well made, good size. Delivery was super fast.
For such money is generally excellent! Also delivery a couple of weeks.
Just gorgeous toys. Everyone is similar, even at Nemo fin talisman) Super. Thank you! Shipping to door
As that Krivo painted toys, some in something dirty, the order has been waiting for a very long time, almost two months
The product is satisfied with the goods came intact 8 pieces... Delivered by courier for a day before the term
All the toys are cool, a little not exactly painted, and Daddy Nemo, something with eyes)))
For 746₽ I think it's expensive, but my daughter really likes it. And for this, no money is sorry.
They're like the ones in the movie looking for Nemo are nice for water
very long delivery. almost 2 months. but good p quality. my boy loves it!
Ordered 2 sets of bathing toys in the bath. Came for 2 weeks in St. Petersburg. The quality is good, the paint is not washed off. Fish swim on the side of the scat, turtle and octopus according to the rules, but it does not interfere with us. Product and store recommend. Ah, toys are quite good in size.
Not very small and not big toys, ideal for bathing
All as in the picture. Paint does not tape, the smell of Sharp is also not. It's worth your money. It remains to the child Nemo show
Good quality of the 8 dolls. It's a detail like Nemo has one fin bigger than another.
Just super! Awesome from them)))) the size is perfect, wonderful, beautiful all. Thank you to the store)))) very satisfied
Only one fish is painted not good and accurate, others are ok
9.04-11.05 order-receipt. The toys are really beautiful, they do not seem as bright as in the photo but still funny. All the extra traces of paint tightened with a nonsensational wash for nails and no problems. Well, I'm really happy. Thank you.
The product is very good, just like the picture!
Very quality toys) bright, my baby appreciated