We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent article, as seen in the picture, I loved it!
One doll came after the dispute was opened. For the second was a refund. Special thanks to AliExpress for the support provided. Quickly dealt with the question.
The parcel came late and the warranty ended. I had to open a dispute as there were no toys. I think the store is not to blame though he did not answer my requests. The toy came crumpled because I took 2 dolls the seller fastened them face to face and on one doll face in pressure. This is visible in the photo and is not premiered as Long was on the way. Or this marriage casting can not claim. Not nice of course, but I slightly straightened with a hairdryer rushed of course but brought to the original position the shape of the face of the doll. In general packing No. The seller is not sociable not one phrase in response. I put five because the dolls liked the children. And the doll has real genitals I did not know.
I ordered a doll 11.11. Came to Moscow 26. 11 Very Long was on tomozhna, because the order received 27.12 doll very davolna. I recommend the store.
Doll prześliczna, well made. Plastic rather stiff, not miekki, but seems not tacky. Plus very carefully crafted porządne ubranko. AND gorgeous mesh, doll looks very realistic, recommend :)
The doll is excellent, does not smell, not very soft and not hard. Beautiful. Clothes only-the edges and the sticker on the back are not treated from the wrong side why? It's certainly not critical... The packaging is simple, but the doll is whole. And so everything is fine! I did not communicate with the store. Seller thanks!
The doll is very good, quality. Face kind, eyes realistic. It is made of solid material, does not crumble. To the touch as velvet soft rubber, but dense as plastic. Looks very cute. Very long drove, all the terms came out. The track was not tracked, I thought and did not come at all. Opened a dispute and the money was returned. But the doll came! After a time. The store, I'm sorry, we should have waited. Please specify the delivery time more. Handles and legs, head turn. Gave the product to the kindergarten.
Good doll) drawing clear, natural. The truth is a little disproportionate hands and feet to the torso, but it's trifles. Still expected that it will be softer to the touch. We had a small marriage on our cap (stitched with a lapel on one side). I ordered a girl, a girl came))) only did not understand why in the ass hole)) says "mother", "Tata" (apparently the Ukrainian version), laughs and cries (for that, to the doll began to talk, you need to get the speaker and pull out the protective film-seal). The size is great for a two-year-old girl, do not need more or less. Came to Kaliningrad for three weeks, the parcel was tracked. Packed was in a postal package and several layers of pouches.
Seller recommend! Pups is great! Slightly wrinkled body, but it was 100% rebuilt✌️!
Nice pups, nice face. The back is slightly blurred, but in the reviews I read that everyone has so. I think the child will be happy