We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packing is very reliable! The quality of the toy is also pleased)
Wonderful toy! Super!!!
Good product Good quality It's fast
Ok
Perfect. Received in Spain in less than ten days. Good quality. As shown in the sales photos. They are articulated in arms and legs. 30 centimeters minimum. Recommended
The order is satisfied. The quality is excellent. Movable parts. Packed well. The order came in a couple of weeks. To store Thank you very much!
Complies with the description. Well packaged
Very well done the doll, super happy boy! Thank the store! Super fast shipping, just a week.
Have received goods thank you. Was sent to wrong mail but that was post office fault. Love it thank you very much.
It's was very nice I really like it Unfortunately hulk was broken
Kids will like it.
Finally came a long-awaited toy. It was very long 98 days!!! The toy corresponds to the description, on the leg logo Hasbro( Marvel). Handles and legs are mobile. It was sealed in a Duper.
Take long time to arrive, but arrived very well packed and right
It is made of less having more articulation in the arms, in the elbows, so I can bend my arms.
Super. sorry no beard like a hero.
Maximální spokojenost. Další krásný kousek ve sbírce. Děkuji Maximum satisfaction. Another beautiful piece in the collection. Thank you
The goods came in integrity and safety. Packed was perfect. I recommend the store. 2nd ordered, everything is super.
Great product en fast delivery. Kids love it, very happy!
It's just as it looks in the picture very well but I take more than 1 month to get to Malaga Spain.
Great product. 30 cm as original