We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely dress, it came fast, not 2 weeks.
Funny dress! Took on the age of 5 years (we are almost 5, height 118 cm) more in the chest, you need to change a little. But this is not a problem, otherwise there are no complaints, the dress is wonderful. The child is delighted. Delivery month. Seller recommend
Everything is beautiful everything came quickly
Crackle, worth this money, the child is delighted with the light air with ironing immediately crumples, but this is just a trifle compared to the emotions of little Elsa
Thank you so much . Very satisfied. Give you 100% . Very pleased. Fits my daughter perfectly. She is 6. Fast shipping
Excellent dress, "Elsa" is happy. Delivered on time.
The dress is beautiful, very shiny
beautifull !
Great dress very beautiful my daughter loves it. I'm too happy. Very fast shipping. I recommend
A little big, but very nice
Very good dress, for girls costume parties is perfect
Very beautiful!!!! Quality is not bad. Height of the daughter 104, weight 15 kg. Ordered 4 T
Super dress at a super price! I thought from October to the new year will come. It's been a week! As a gift, they put rubber D/hair. Long I was looking for it))). For 5 years (116 cm height our)-took the size of 5 T. It's with a cut on the skirt, as the daughter wanted. When I get it, I'll give it, I'll add new photos to the review!
The product is very beautiful. It's just like the one they announce. Love him, he's a little big for my 2 year old and 9 months old. But with meddling a little bit will be left by December which is his birthday.
Very pretty dress! I received it in 2 weeks to Canada. Thanks store!
Very beautiful and sparkling dress, there were some sawing mistakes but easy to fix.
Beautiful dress.
Платье, как на картинке, пришло быстро, до сих пор чувствуется сильный запах клея , на рост 100см размер 4Т прилично большемерит, ребёнок в восторге, качество хорошее, стразы не сыпятся, платье не колит. На “Wildberries” точно такое же за четыре тыс стоит
Хорошо сшито, размером чутка ошиблись, шлейф длинный ребёнок в восторге, стразы блестяшки от шлейфа ссыпаются
I loved material, exact measurements and proper quality, I have ordered other models from the store, in addition to being quick the shipment I hope the next ones I ordered will be the same.